Terms of service

Welcome to Mountain Lore Tours. By accessing or using our website and services, including our online store, you agree to the following Terms of Service ("Terms"). Please read them carefully before booking a tour, purchasing an item, or using our website.

1. General Terms

Mountain Lore Tours provides guided photography tours across the scenic landscapes of West North Carolina and offers photography-related items for sale in our online store. By booking or purchasing, you confirm that you understand and accept all associated terms and risks.

2. Booking and Safety Waiver

  • Booking Requirement: All tours must be scheduled in advance. A signed safety waiver is required to participate in any tour. Failure to provide a signed waiver before the scheduled date will result in cancellation without refund.

  • Cancellation Policy: Cancellations made by the client are subject to our cancellation policy, which will be provided at the time of booking. Mountain Lore Tours reserves the right to cancel or reschedule tours due to weather, safety concerns, or other unforeseen circumstances.

3. Refund Policy for Tours and Workshops

Mountain Lore Tours does not offer refunds for guided tours or workshops except in cases of verifiable emergencies. If you experience a genuine emergency that prevents you from attending, please contact us immediately with appropriate documentation for review.

4. Online Store Policies

a. Products

Our online store features photography and hiking-related merchandise, including but not limited to prints, apparel, and accessories. All items are described as accurately as possible; however, colors and details may vary slightly due to differences in monitor displays.

b. Payment

All payments are processed securely via third-party payment providers. By completing a purchase, you agree to pay the listed price plus any applicable taxes and shipping fees. Prices are subject to change without notice.

c. Shipping

  • Items are shipped to the address provided at checkout. Mountain Lore Tours is not responsible for errors in shipping information.

  • Shipping times are estimates and may vary based on location and carrier performance. Any delays caused by the carrier are beyond our control.

d. Returns and Exchanges

  • We accept returns or exchanges for damaged or defective items within 14 days of receipt. Please contact us with proof of damage (e.g., photos) and your order number to initiate the process.

  • Items returned must be in their original condition and packaging. Refunds or exchanges will not be issued for items showing signs of wear or use.

e. Digital Products

If we offer digital downloads, such as photography tutorials or presets, these purchases are non-refundable due to the nature of digital goods.

5. Website Use

  • By accessing or using this website, you acknowledge and agree to these Terms.

  • The content, images, and logo displayed on the website are the property of Mountain Lore Tours and are protected by copyright laws. Unauthorized use, reproduction, or distribution of any materials is strictly prohibited.

  • Any disputes regarding these Terms will be governed by the laws of North Carolina.

6. Liability and Indemnity

  • Assumption of Risk: Clients acknowledge that outdoor photography tours involve inherent risks, including but not limited to physical injury, wildlife encounters, and exposure to unpredictable weather conditions. Participation is voluntary, and clients assume all risks.

  • Indemnity Clause: By booking a tour or purchasing items, clients agree to indemnify and hold harmless Mountain Lore Tours, its employees, and contractors from any claims, damages, or liabilities arising from participation in our tours, use of our website, or purchases from our online store.

7. Amendments to Terms

Mountain Lore Tours reserves the right to update these Terms at any time. Changes will be effective immediately upon posting to this website. Continued use of the website or services constitutes acceptance of the updated Terms.

For questions or additional information, please contact us through the form on our homepage.

Thank you for choosing Mountain Lore Tours—where your journey into the breathtaking beauty of West North Carolina begins!